Schedule

Keep on top of trends and the latest data through live, on-demand keynotes and workshops and expert demos over 2 days, 24/7. After the event, the presentations will be available for 28 days.

8:00am-8:30am PST (11:00AM -11:30AM EST)

Keynote

GROCERY LEADERSHIP REDEFINED: LEADING WITH PURPOSE TO DISRUPT YOUR ORGANIZATION AND SEIZE EMERGING
OPPORTUNITIES.

Being purpose-driven was a compelling leadership imperative due to changing consumer beliefs, increasingly digital shopping habits, new employee mindsets, and a fundamental shift in the definition of the corporation itself. This humorous and insightful session will inspire and inform so you can identify and incorporate behaviours that will help you stay ahead and stay on top. Presented by Ron Tite, Purpose Driven Leadership & Marketing Expert

Ron Tite

Purpose-Driven Leadership and Marketing Expert

8:35am-9:05am PST (11:35AM – 12:05PM EST)

Keynote

FORMATS AND STORE DESIGN – WHAT’S DRIVING RETAIL INNOVATION?

When looking at retail across the globe, there are clear indicators that the industry is changing at an accelerated pace. We’ll look at the macro trends impacting the retail industry, from demographic and societal changes to the role of technology and the growth of e-commerce to the impact of the pandemic on shopper behaviours. We then provide examples of a wide range of innovative grocery concepts with a focus on examples from small to mid-sized chains that demonstrate what the future of retail will look like. The examples provide a practical roadmap to what it will take to win at retail in the future. Presented by Neil Stern, Good Food Holdings and Amanda Lai, McMillanDoolittle

Amanda Lai

Sr. Manager, McMillanDoolittle

Neil Stern

Chief Executive Officer, Good Food Holdings

9:10am-10:15am PST (12:10pm – 1:15pm EST)

*WORKSHOPS (AUDITORIUM)

9:10am – 9:40am PST (12:10pm – 12:40pm EST)

Workshops: Policy/Issues

MEMBER & POLICY UPDATE with Tom Shurrie, and Gary Sands, CFIG.

An overview of the key issues and concerns facing the sector and independents.

9:45am – 10:15am PST (12:45pm – 1:15pm EST)

Workshops: HR/Staffing

ACCESSIBILITY IN GROCERY

Why it makes good business sense to have an accessible online and in-store experience for customers with disabilities and resources for grocers. Presented by Trish Kelly, The Presidents Group

Trish Kelly

The Presidents Group

TUESDAY: 10:00am – 5:00pm PST (1:00pm – 8:00pm EST)
WEDNESDAY: 10:00am – 4:30pm PST (1:00pm – 7:30pm EST)

SHOWROOM MEETINGS (any time)

12pm – 12:15pm PST (3pm -3:15pm EST)

MIX AND MINGLE – GALA AUDITORIUM

ALL WELCOME

Join the entire industry in a virtual networking
opportunity before the gala event.

12:15pm – 1:15pm PST (3:15pm – 4:15pm EST)

*INDEPENDENT GROCER OF THE YEAR AWARDS – GALA AUDITORIUM

*Preregistration req’d

8:00am-8:30am PST (11:00AM -11:30AM EST)

Keynote

THE ENVIRONMENT AND THE CANADIAN FOOD CONSUMER

Although COVID-19 has been the dominant story for 2020 and 2021 thus far, climate change is the defining challenge of our time. How do consumers view this challenge and what actions are they willing to take when it comes to their eating and shopping habits? Joel Gregoire of Mintel will examine how as businesses look to do their part for the planet, the consumer cannot be left out of the equation.

Joel Gregoire

Associate Director, Food and Drink at Mintel

8:35am-9:05am PST (11:35AM – 12:05PM EST)

Keynote

RELENTLESS ADAPTATION HOW GREAT COMPANIES ARE REALLY INNOVATING TO WIN

We obsess over innovation. But innovation is overrated. If you look at the smart companies that are prized for “innovation,” you see that they are actually masters of “adaptation”—of knowing when to adjust, when to speed up, and when to capitalize. It’s not about being first; it’s about being flexible. In this thrilling new talk, Amber Mac looks to leading organizations, many of which she covers for Fast Company, to explore the practice of relentless adaptation. Is your company taking advantage of disruptive new technologies, or simply being disrupted by them? Presented by Amber Mac, digital maverick, entrepreneur

Amber Mac

Writer, Podcaster, Entrepreneur & Digital Maverick

9:10am-10:15am PST (12:10pm – 1:15pm EST)

WORKSHOPS

9:10am – 9:40am PST (12:10pm –12:40pm EST)

Workshops: Consumer Insights

ENGINEERING A WINNING CUSTOMER
EXPERIENCE

8C’s Model of Customer Experience Will be Used as a Framework. Presented by Neil Stern, Good Food Holdings and Amanda Lai, McMillanDoolittle

Amanda Lai

Sr. Manager, McMillanDoolittle

Neil Stern

Chief Executive Officer, Good Food Holdings

9:45am – 10:15am PST (12:45pm – 1:15pm EST)

Workshops: Demographic Insights

REDEFINING THE CUSTOMER EXPERIENCE: BUILDING THE NEXT GENERATION OF RELATIONSHIPS

Digital maverick, entrepreneur Amber Mac will guide attendees through what the next generation wants from grocery retailers. This will be a practical session that will dive into the future of building digital-first and in-person relationships for a Gen Z audience. While we know that this future will include business-led human-machine partnerships, Amber will share practical steps to build new skills to recognize opportunities to design a more personalized customer experience through the lens of technology.

Amber Mac

Writer, Podcaster, Entrepreneur & Digital Maverick

TUESDAY: 10:00am – 5:00pm PST (1:00pm – 8:00pm EST)
WEDNESDAY: 10:00am – 4:30pm PST (1:00pm – 7:30pm EST)

SHOWROOM MEETINGS (any time)

Federated Insurance Education Centre

Access these sessions at any time, available for 28 days after the event.

EDUCATION CENTRE SESSIONS

(available on-demand 24/7; May 11-June 9)

INDEPENDENTS

COMPETING AS AN INDEPENDENT

From highlighting local to using your social media channels with Neil Stern, Good Food Holdings and Amanda Lai, McMillanDoolittle

Amanda Lai
Sr. Manager, McMillanDoolittle
Neil Stern
Chief Executive Officer, Good Food Holdings

CONSUMER TRENDS

Grocery IQ 2021

Taking Stock of Grocery Shopper Attitudes and Behaviours. EnsembleIQ shares the results from the Canadian Grocer 2021 Grocery IQ Study examining shopper attitudes and behaviours. Presented by Beth Brickel, EnsembleIQ

Beth Brickel
Sr. Research Director, EnsembleIQ

BASKET SIZE

Understanding the Concept of ‘Flow and Focus’ (and Build Your Average Transaction Size) presented by Harold Lloyd, Harold Lloyd Presents

Harold Lloyd

STORE MANAGERS-Leadership

The Two Sides of the Leadership Coin

Employee Recognition and Progressive Discipline presented by Harold Lloyd, Harold Lloyd Presents

Harold Lloyd

GROCERY POLICY

Hot Topics from the Grocery Aisle

From the Code to Sustainability, an Overview of the Biggest Issues in Grocery. Presented by Sylvain Charlebois, Agri-Food Analytics Lab, Dalhousie University

Dr. Sylvain Charlebois
Professor, Food Distribution and Policy, Faculties of Management & Agriculture; Scientific Director, Agri-Food Analytics Lab, Dalhousie University

PACKAGING & SUSTAINABILITY

Plastics 101

Single Use Plastics and Canada’s Plastic Ban. LEAF Presents Information on Plastics and the Plastic Ban from the Federal Consultation Process. Presented by Jerry Gao, LEAF Environmental Products.

Jerry Gao
President, LEAF Environmental Products

E-GROCERY/SUPPLY CHAIN

Innovate and Improve Your E-Grocery Strategy: Optimize Your Supply Chain Down to the Last Mile

Retailers are on a tightrope. We need to predict ever-changing shopper behaviour, secure talent amidst a shrinking labour pool, provide sustainable options, be close to our consumers, increase shopper basket size all while adapting to digitalization and the e-commerce driven market. 11.2 million Canadians have become online grocery shoppers, and it is predicted that online retail sales could increase by more than 30% by 2030. We’ll look at opportunities to automate through software and micro-fulfillment technology to meet shopper expectations, reduce labour requirements, effectively manage inventory, increase profitability, and build a truly competitive supply chain strategy. Presented by Christoph Buchmann, Dematic

Christoph Buchmann
Regional Account Manager, Dematic