Frequently Asked Questions

  • A:You can breathe easy as our team will ensure that you receive communication in order to make the transition as seamless and easy as possible. ALL aspects of the move to virtual will be touched upon but feel free to contact us for a personal conversation.

    Contact: Rolster Taylor: rtaylor@cfig.ca; Jason An jan@cfig.ca

  • A:Simple 3-Step Process
    STEP #1: Pick A Showroom

    • 7 Options to Choose From

    STEP #2: Fill out your Content Collection form

    • This is where you will add your brand promotion images, videos and files

    STEP #3: Register your staff to Participate and Fill in Your Meeting Matching Profile

    • Our A.I. Driven Algorithm will Connect You to Buyer Meetings.
  • A: 1:1 & group meetings are simple and based on A.I. generated matches using the answers to questions you answered during registration. Each meeting lasts up to 20-minute meetings

    • You are in control of who and when you meet. Based on A.I. driven matches, you will receive a list of suggested meetings. You can then accept, suggest a different time or decline. You are control.
    • Meetings automatically end after 20 minutes to ensure buyer participation.
    • 20-minute meetings also allow for more meetings to be held.
    • If you need to continue a meeting simply continue your meeting via video-chat from the Showroom
    • Your meetings are face to face and held via video.
    • You can video meet, share images and documents…and do business.
    • Video chat available in all showroom showcases.
    • Any buyer entering a Showcase Showroom can request a meeting using video chat.
  • A: Contact: events@cfig.ca for more information.*NOTE: we highly recommend converting PowerPoint slides to PDF format

  • A: We recommend 2 – 3 representatives be present throughout the duration of the show.

  • A: Each staff member registered to your showroom will receive an email notifying you that an attendee has entered your showroom. If the attendee would like to ask a question and there is no one currently online they can select the envelope icon next to the showrooms staffs name in the top right corner of the screen. They will then be able to email that staff member.

  • A:From the showroom menu, you will see that each package has:

    • Pre-scheduled meetings through matchmaking program (no limit)
    • Company listing in online show guide published by CanadianGrocer.com
    • Direct Booth Text Chat in 100 different languages
    • Room active 24/7 for 30 days post-event
    • Exhibitor Dashboard with analytics & lead retrieval tool
    • Published Company Name on GSF website
    • Technical support available before and during event
    • Show Specials advertised to attendees
    • Company Profile in Meeting Software
    • Fully secure website
  • A: Technology support will be available during all virtual events:

    • If you have problems logging into the virtual environment, visit the support link at the very bottom of the Login page.
    • If you’re in the environment during the event and have trouble entering a video session, click on TECH & PROGRAM SUPPORT from the environment home page.
    • If you’re in a video session and have trouble with audio or video, “SWITCH TO PHONE” by finding the microphone icon on the top centre of your screen. Click the dropdown arrow on this icon to get a phone number to dial into the session.
  • A: YES. It works on desktops and laptops (PC & APPLE), Tablets (Apple & Android).

  • A: YES: We have scheduled a virtual “move-in” day on May 4, 2021, where you can practice being at
    your booth in preview mode.

  • A: YES, our team can take you through a demo. Schedule a demo: Rolster Taylor: rtaylor@cfig.ca; Jason An: jan@cfig.ca View promo video

  • A: You will have a dashboard to view different reports including who visited your showroom, how long did they stay, their opt-in information, and more. In fact, your dashboard will enable you to gain data covering:

    • Track activity and ROI with 24/7 access to real-time reports available at the end of the live event on May 13, 2021 featuring:
    • Who downloaded any content from your showroom?
    • Who stopped by your booth and clicked on any element?
    • Who clicked on any sponsorship products such as ads, posters, banners at GSF?
    • Who engaged in text chat at your showroom?
  • A: YES: We have created a virtual New Product Showcase. Each display will feature 9 total new products. There will be 3 shelves on each display and 3 new products per display. There is an extra fee to participate. Contact: Rolster Taylor: rtaylor@cfig.ca; Jason An: jan@cfig.ca

  • A: Over the two-day event, May 11 & 12, 2021, speaker sessions will be live starting at 8am PST(11am
    . There will be workshops and keynotes from expert leaders in the industry that will be available ondemand
    28 days after the event for those registered for the conference. Throughout the event, attendees can explore the immersive, interactive showrooms, set up meetings and chat video/text with
    exhibitors. There will also be demos and education sessions available on-demand. Schedule: https://virtual.gsfshow.com/schedule/

  • A: Your booth is “open” 24/7 during the live Show days and for 28 days post-event. The trade show meetings start at 10am PST (1:00pm EST) and go until recommended time of 5pm PST(8pm EST). Exhibitors will be able to be contacted by retailers, and attendees however 24/7.

  • A: Retailers from grocery, specialty, C-store, independents, chains and franchisees, mass merchandisers and more will be in attendance. Along with retailers, there will be distributors, agents, wholesalers and manufacturers – all facets of the grocery sector will be present.

  • A: We have created a platform that has been tested and performed with thousands of concurrent attendees. Our event has been equipped to handle the expected global audience.

  • A: Text and video chat is available in all showrooms.

  • A: Yes, each person can log in individually from their individual computers.